Terms of Service

Last Updated: October 28, 2025

1. Acceptance of Terms

By accessing or using the Testanix platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.

2. Description of Services

Testanix provides a comprehensive online education platform that includes:

2.1 Online Examination Services

Secure online test creation and administration
Machine learning-powered automated proctoring and monitoring
Dual-camera monitoring system (webcam + phone)
Cheating detection and prevention
Performance analytics and reporting

2.2 Online Class Services

Live interactive virtual classrooms
HD video and audio streaming
ML-based student concentration and attention monitoring
Screen sharing and presentation tools
Interactive whiteboard and collaboration features
Breakout rooms for group activities
Real-time chat and Q&A
Class recording and playback (when enabled)
Engagement analytics and attendance tracking

2.3 Additional Features

User management and administrative tools
Unified dashboard for both services
Cross-platform access (web, mobile, desktop)

3. User Accounts and Registration

3.1 Account Creation

You must provide accurate and complete information during registration
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
One account can be used to access both exam and class services

3.2 Account Types

Educators: Create and manage examinations and host live classes
Students: Take assigned examinations and participate in live classes
Administrators: Manage institutional accounts, users, and settings for both services

4. Acceptable Use Policy

4.1 Permitted Uses

Creating, administering, and taking online examinations
Hosting and participating in live online classes
Accessing performance analytics, engagement reports, and attendance records
Using collaboration tools (whiteboard, chat, screen sharing) for educational purposes
Managing user accounts within your institution

4.2 Prohibited Uses

Attempting to cheat or circumvent exam proctoring measures
Circumventing or disabling concentration monitoring during classes
Sharing account credentials or exam content
Recording classes without instructor permission and participant notification
Sharing inappropriate, offensive, or harmful content in classes or chats
Reverse engineering or attempting to hack the platform
Using the service for any illegal or unauthorized purpose
Uploading malicious software or harmful content
Harassing or disrupting other users during classes or exams

5. Examination Integrity and Class Conduct

5.1 Exam Proctoring Consent

By taking an examination, you consent to:

Screen monitoring and phone recording when required for proctoring
Limited webcam monitoring for automated machine learning-based proctoring checks (used for presence and integrity checks only)
Machine learning-powered behavioral analysis to detect potential integrity violations
Eye tracking, head movement analysis, and attention monitoring

Important privacy notes: Phone recordings captured for proctoring focus on the device screen area, keyboard interactions, and the back side of the screen as visible to the phone camera. We do not intentionally record or store facial images or facial biometric data. Webcam captures are used for automated monitoring only using machine learning algorithms and are not used to create facial profiles or biometric records.

5.2 Class Participation Consent

By participating in online classes, you consent to:

Video and audio transmission during live sessions
ML-based concentration and attention monitoring to ensure productive learning
Engagement tracking and analytics for educational improvement
Recording of classes when enabled by the instructor (you will be notified)
Sharing of your video/audio with other class participants
Collection of chat messages and collaboration data

5.3 Academic Integrity

You must take examinations independently unless otherwise specified
Use of unauthorized materials or assistance during exams is prohibited
You must maintain appropriate conduct during live classes
Violations may result in exam invalidation, removal from classes, and account termination

5.4 Machine Learning Technology

We use machine learning (ML) technology, not artificial intelligence (AI), to:

Monitor exam integrity and detect cheating attempts
Track student concentration and engagement during classes
Analyze behavioral patterns for educational insights
Ensure productive online learning experiences

All ML processing is privacy-focused and does not create permanent biometric profiles.

6. Payment Terms

6.1 Subscription Plans

Fees are charged according to your selected subscription plan
All plans include access to both online exam and online class services
Payments are processed through secure third-party providers
All fees are non-refundable except as explicitly stated in our 30-day money-back guarantee

6.2 Free Trial

Free trials include access to both exam and class services with limitations
Free trials are limited to new customers
Trial periods automatically convert to paid subscriptions unless cancelled
You may cancel during the trial period without charge

6.3 Money-Back Guarantee

30-day money-back guarantee applies to first-time subscriptions
Request refund within 30 days of initial purchase
Does not apply to renewal subscriptions

7. Intellectual Property

7.1 Platform Ownership

Testanix retains all rights to the platform, including software, machine learning algorithms, design, and technology for both exam and class services.

7.2 User Content

You retain ownership of examination content, class materials, and recordings you create
You grant us a limited license to use your content for service provision and platform improvement
You are responsible for ensuring you have rights to any content you upload or share
Class recordings are owned by the institution or instructor who initiated the recording
Students grant permission for their participation to be included in class recordings when notified

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information across both exam and class services. Key points include:

We do not sell user data to third parties
Exam proctoring data is automatically deleted within 15 days
Class recordings are retained for 90 days unless specified otherwise
ML-based monitoring data is processed with privacy as a priority
No permanent facial biometric profiles are created

9. Service Availability

9.1 Uptime

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service availability.

9.2 Maintenance

We may perform scheduled maintenance with advance notice to users.

10. Limitation of Liability

To the maximum extent permitted by law, Testanix shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.

11. Indemnification

You agree to indemnify and hold harmless Testanix from any claims arising from your use of the platform or violation of these terms.

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting customer support.

12.2 Termination by Us

We may terminate accounts for violations of these terms or for any reason with 30 days' notice.

13. Governing Law

These terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes, and continued use constitutes acceptance of new terms.

15. Contact Information

For questions about these Terms of Service, contact us at:

Email: contact@testanix.com